General enquiries
There are a number of ways for you to contact us.
| Customer Services | |||
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Contact us for all general enquiries. | ||
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Over the phone |
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Email enquiries@lewishamhomes.org.uk |
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Online |
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| Do it online Service Desk: | |||
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If you experience any problems with our online service for residents, please contact the Lewisham Homes Information & Communications Technology (ICT) support desk on 020 8613 7630 or email ServiceDesk@LewishamHomes.org.uk. | ||
| Tenancy Management | |||
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Contact us for all tenancy issues such as occupancy checks, successions, assignments and mutual exchanges. | ||
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Over the phone 0800 028 2 028 (020 8613 4000 may be cheaper from a mobile) |
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Email
enquiries@lewishamhomes.org.uk |
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| Repairs (including lifts and gas servicing) | |||
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Residents can report repairs between the repairs service hours of 8am - 5pm Monday to Friday, and 9am-1pm on Saturdays. Outside these hours this number is for emergency repairs only. If it is an emergency an operative will be sent out to make the situation safe, otherwise you will be asked to phone back during the repairs service hours. | ||
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Over the phone 0800 028 2 028 - press 1 (020 8613 4000 may be cheaper from a mobile) |
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| Antisocial behaviour (ASB) | |||
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Contact us to report antisocial behaviour | ||
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Over the phone 0800 028 2 028 - press 4 (020 8613 4000 may be cheaper from a mobile) |
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Email asb@lewishamhomes.org.uk |
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| Rent enquiries | |||
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Contact us for rent and benefits advice | ||
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Over the phone 0800 028 2 028 - press 2 (020 8613 4000 may be cheaper from a mobile) |
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Email rent@lewishamhomes.org.uk |
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| Rent payments | |||
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Automated telephone service | ||
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Over the phone 020 8690 8707 (24 hours) |
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| Leaseholder services | |||
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Contact us for all Leasehold teams Administration and Right to Buy team (tenancy issues - leaks, neighbour disputes, landlords permission, Actual Costs and Service Charges enquiries) Leasehold Recovery team (make or arrange payments) Leasehold Consultation team (Major Works bills, Section 20 notices) |
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Over the phone 0800 028 2 028 - press 5 (020 8613 4000 may be cheaper from a mobile) |
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| Caretaking | |||
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Over the phone 0800 028 2 028 - press 3 (020 8613 4000 may be cheaper from a mobile) |
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Email caretaking@lewishamhomes.org.uk |
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Online Check out 'Caretaking' from our Quick Links on the home page. |
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In writing |
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In person |
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| Compliments and complaints | |||
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Contact our Customer Relations team | ||
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Over the phone 020 8613 7680 or freephone from a landline 0800 028 2 028 |
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Email complaints@lewishamhomes.org.uk please include your name and property address. |
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| Community Involvement | |||
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Over the phone 020 8613 7660 |
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Email getinvolved@lewishamhomes.org.uk |
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| Health & Safety | |||
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Over the phone 020 8613 4290 |
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Email LewishamHomes.HealthandSafety@lewishamhomes.org.uk |
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| Useful numbers for Lewisham Council | |||
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Switchboard - 020 8314 6000 | ||
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Envirocall - 020 8314 7171 or email envirocall@lewisham.gov.uk - for abandoned vehicles, graffiti, pest control, recycling, refuse collection, flytipping and lumber removal. See them on the council website at http://www.lewisham.gov.uk/ContactUs/Contacts/Envirocal lEnvironmentalServices | ||
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Housing Benefit - 020 8690 8444 | ||
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Homesearch - 0845 122 0567 www.lewishamhomesearch.org.uk | ||
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Parking - 0845 185 248 | ||
| Other useful contacts | |||
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Lewisham Police - 020 8297 1212 | ||
| Other local landlords | |||
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Phoenix | ||
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Over the phone 0800 0285 700 - FREE from your landline; or 0844 264 2844 - low cost from your mobile |
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Website www.phoenixcommunityhousing.org |
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Brockley Regenter B3 | ||
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Over the phone Was this page useful? Please let us know your comments. |
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Website www.regenter.com |
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| Was this page useful? Please let us know your comments. | |||
